RDC Invests in Additional Technician Training Resources

Pat Feeney

June, 2021

The industrial dock and door industry continue to evolve at a blistering pace. While Robert Dietrick Company continues to evolve with it, our industry continues to become more demanding and technologically comprehensive. The challenge now is how we can build on our reputation of service excellence and streamline the process of information and experience transferal.

While countless, complex variables have been added to a technician’s job over the past two decades, the objective is still to service and install industrial equipment correctly, safely, and with great customer service. Maintaining excellence, regardless of which technician was dispatched to a job, is crucial. Customers are indifferent to the tenure of a technician – they desire their equipment installed or serviced effectively. To do this, we lean on training – both for new teammates, as well as for continued education with our veteran Service Technicians.

As a Service Manager, one of my most important objectives is to maintain exceptional service across the spectrum of experience levels. RDC has dedicated a portion of our Columbus warehouse specifically for product training. The Training Center has several pieces of current and legacy equipment from Rite-Hite Manufacturing, as well as vendors. All of this equipment is built on free-standing steel structures mounted to the floor and is 100% operational.

RDC Training Center
RDC Training Center
RDC Training Center

The purpose of this training center is to provide a controlled environment where we can perform troubleshooting and repair scenarios. We intend to shorten the learning curve of new hires and teach them how to service industrial equipment the RDC way – safety ALWAYS. We also incorporate ServiceMax, our asset-centric field service management software. We simulate jobs for trainees from start to finish, and they will apply asset tags to each piece of equipment and learn to consume parts correctly from our inventory after troubleshooting and repairing the equipment.

With the implementation of the RDC Training Center in Columbus, IN, we will preserve our reputation of service excellence.

Related Articles

Related

RDC Recognized by Rite-Hite as a Top Distributor

Rite-Hite recently recognized Robert Dietrick Company as the recipient of the Arthur K. White Award for the 2022 business year. This annual recognition goes to a distributor who excels in Sales and continued business development within the ranks of Rite-Hite...

read more

Where We Go from Here

This post on the RDC blog may be a bit different from the content we typically post. Usually, there is an air of formality and a subject of product or service education associated with the articles we publish. But this post will be a bit more informal and personal...

read more

“Rite from the Source” Educates Customers

Robert Dietrick Company is a local distributor for Rite-Hite manufacturing. The industry of industrial loading docks and specialty doors is a constantly evolving business of product innovation. For a partnership that believes in the motto of “always looking ahead,”...

read more