Robert Dietrick Company is enhancing the customer experience, thanks to a software upgrade with ServiceMax! Beginning August 3, 2020, RDC will begin to report on and share in better data insights on the equipment we install, service, and maintain for our customers. Through advanced barcoding and modern Field Service Management mobile software, customers will benefit from clearer visibility into the health and history of the assets they utilize in their facilities.
Our goal is to speed up response time, first-time fix rates, and time to repair, while also partnering with customers to present more advanced reporting on the performance of their equipment over time. Thanks to advancements in cloud computing, the industrial solutions industry will be able to better participate in the full lifecycle of equipment to ensure extended use and longer lifetime value.
RDC will achieve these objectives on behalf of our customers through a strategic partnership with ServiceMax. Built on the Salesforce platform, ServiceMax will allow our professionally trained technicians to utilize mobile technology tools, like iPads, to log performance data for more robust reporting for customers.