RDC and ServiceMax Bring Better Data Insights to Customers

Bo Dietrick

July, 2020

Robert Dietrick Company is enhancing the customer experience, thanks to a software upgrade with ServiceMax! Beginning August 3, 2020, RDC will begin to report on and share in better data insights on the equipment we install, service, and maintain for our customers. Through advanced barcoding and modern Field Service Management mobile software, customers will benefit from clearer visibility into the health and history of the assets they utilize in their facilities.

Our goal is to speed up response time, first-time fix rates, and time to repair, while also partnering with customers to present more advanced reporting on the performance of their equipment over time. Thanks to advancements in cloud computing, the industrial solutions industry will be able to better participate in the full lifecycle of equipment to ensure extended use and longer lifetime value.

RDC will achieve these objectives on behalf of our customers through a strategic partnership with ServiceMax. Built on the Salesforce platform, ServiceMax will allow our professionally trained technicians to utilize mobile technology tools, like iPads, to log performance data for more robust reporting for customers.

We are excited to take this step forward as a materials handler and service provider for our customers!

If you are interested in learning more about this initiative, contact your RDC sales representative or contact RDC through our website.

Related Articles

Related

RDC Insider Episode 1: “Core Values”

Introducing the first installment of RDC Insider, an RDC video series offering a behind-the-scenes look into the people, story, and mission that drive our business. These episodes give viewers perspective on RDC at the core, and that's why our first video of the...

read more

New York Times Reports on “The High Cost of Heat”

The New York Times published a story on August 10, 2023, to their podcast series, The Daily, titled “Lives, Livelihoods, and the High Cost of Heat.” In this episode, NYT reporter, Sabrina Tavernise, asks the question, “What is the physical and economic consequences of...

read more

RDC Recognized as MaxChoice Innovation Award Finalist

RDC is proud to share it was recognized as a finalist for the MaxChoice awards presented by ServiceMax at its annual conference in May. ServiceMax has been an essential business application for three years at RDC, helping facilitate work orders, scheduling, time...

read more