RDC and ServiceMax Bring Better Data Insights to Customers

Bo Dietrick

July, 2020

Robert Dietrick Company is enhancing the customer experience, thanks to a software upgrade with ServiceMax! Beginning August 3, 2020, RDC will begin to report on and share in better data insights on the equipment we install, service, and maintain for our customers. Through advanced barcoding and modern Field Service Management mobile software, customers will benefit from clearer visibility into the health and history of the assets they utilize in their facilities.

Our goal is to speed up response time, first-time fix rates, and time to repair, while also partnering with customers to present more advanced reporting on the performance of their equipment over time. Thanks to advancements in cloud computing, the industrial solutions industry will be able to better participate in the full lifecycle of equipment to ensure extended use and longer lifetime value.

RDC will achieve these objectives on behalf of our customers through a strategic partnership with ServiceMax. Built on the Salesforce platform, ServiceMax will allow our professionally trained technicians to utilize mobile technology tools, like iPads, to log performance data for more robust reporting for customers.

We are excited to take this step forward as a materials handler and service provider for our customers!

If you are interested in learning more about this initiative, contact your RDC sales representative or contact RDC through our website.

Related Articles

Related

RDC Recognized by Rite-Hite as a Top Distributor

Rite-Hite recently recognized Robert Dietrick Company as the recipient of the Arthur K. White Award for the 2022 business year. This annual recognition goes to a distributor who excels in Sales and continued business development within the ranks of Rite-Hite...

read more

Where We Go from Here

This post on the RDC blog may be a bit different from the content we typically post. Usually, there is an air of formality and a subject of product or service education associated with the articles we publish. But this post will be a bit more informal and personal...

read more

“Rite from the Source” Educates Customers

Robert Dietrick Company is a local distributor for Rite-Hite manufacturing. The industry of industrial loading docks and specialty doors is a constantly evolving business of product innovation. For a partnership that believes in the motto of “always looking ahead,”...

read more